Contact Us

Whether you need help identifying the right part, have a question about spa maintenance, or need support with our water care products, our experienced team is here to assist.

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Our team is ready to help with your spa parts needs

Fill out the contact form and our team will be in touch. You can also call or email us directly for faster assistance.

Get In Touch

Get in touch with us by filling out the form or giving us a call.

General Enquiries & Support

Need help with an order, product information, or delivery? Our friendly team is available to assist with any questions you may have about our products, ordering process, or shipping and delivery details.

Not sure which part you need?

With years of experience in spa and swim spa systems, we can help you identify the correct part for your spa model. Simply provide your spa details or photos via email, and our team will assist you in finding the right component.

Questions? Look here

How long does it take to get a response?

We aim to reply to all spa parts enquiries within a few business hours during standard operating times.

Can I call to speak to someone directly?

Yes! You can call our spa parts customer service team during business hours for immediate assistance.

What information should I provide when enquiring about a spa part?

To help us identify the correct spa part, please include your spa brand, model, serial number, and photos of the part if possible.

Do you offer support for trade and spa repair businesses?

Yes! We supply spa parts to trade, spa technicians, repairers and spa service businesses Australia-wide. Find out more by registering for our wholesale program here.

Can you help me with spa maintenance or water care questions?

Yes, our team can assist with spa water care advice, chemical usage, and how to maintain correct water balance for your spa or swim spa.