Spapartsonline.com.au is the official shopping website of Spa Parts Online Pty Ltd (ABN 37 152 968 075), trading as Spa and Pool Parts On-line. The site allows consumers to browse, select, and purchase products from Spa Parts Online.

In these Terms and Conditions, “we”, “us”, and “our” refer to Spa Parts Online Pty Ltd, located at 10 Keppel Drive, Hallam, VIC 3803. By using this website, you agree to be bound by the following Terms and Conditions.

Disclaimer and Liability

We make every effort to ensure the information on this website is accurate and up to date. However, all products are provided on an “as is” basis, and we make no warranties regarding completeness or accuracy.

To the maximum extent permitted by law, Spa Parts Online, including its directors, officers, employees, agents, contractors and affiliates, disclaims all liability for any loss or damage that may arise from the use of this website or products sold through it, including but not limited to damages caused by negligence.

Pricing and GST

All prices are listed in Australian dollars (AUD) and are inclusive of GST. Prices and GST rates are subject to change without notice. Website pricing is only valid online and at the time it is displayed.

Customer Communication

We will contact you regarding your order via email or phone. All customers must provide a valid email address when placing an order.

From time to time, we may send you promotional or marketing material. You may opt out at any time by updating your account preferences or using the unsubscribe link in our emails.

Suspension, Termination and Account Closure

If you breach these Terms and Conditions, we may suspend or terminate your account without notice. This will remove your access to the website. If you have an active order pending, we reserve the right to cancel it and refund you via your original payment method (e.g. credit card or PayPal).

Additional Product Warranty Information

All products come with a standard 1-year warranty against manufacturer defects unless a longer period is specified by the manufacturer. This warranty is in addition to your rights under the Australian Consumer Law.

To lodge a warranty claim, contact spareparts@spapartsonline.com.au. A photo may be requested to assess your claim. We do not offer service calls and may ask that you return the item via our Returns Policy process. If the item is found to be faulty, your refund will be issued in accordance with our Returns Policy.

Loss of Goods

Risk of loss transfers to you upon handover of the goods to our nominated delivery provider. Suppose you request for goods to be left unattended (i.e. authority to leave). In that case, your order will be considered delivered as if signed for and Spa Parts Online accepts no responsibility for loss or damage thereafter.

External Links

This website may contain links to third-party websites. We are not responsible for the content or operation of any external websites linked from our site.

Vouchers and Promotions

Promotional vouchers may be offered from time to time. Unless otherwise stated:

• Vouchers are in AUD and include GST
• They are valid for 7 days from the date of issue
• They cannot be redeemed for cash
• They are single-use only and may be restricted to certain product types or brands
  

To use a voucher, enter the code during checkout and click “Apply Voucher”.
By submitting your email address on promotional pages, you agree to receive updates from Spa Parts Online. You can unsubscribe at any time. See our Privacy Policy for more information.

Disputes

These Terms and Conditions are governed by the laws of Victoria, Australia. Any dispute arising from your use of the website or the purchase of goods will be subject to the jurisdiction of the courts of Victoria.

Copyright

All text, images, code, graphics and other content on this site are protected by Australian and international copyright laws and are the property of Spa Parts Online, its suppliers, or licensors (unless otherwise noted).

You may only use this content to browse and shop from our website. Any copying, modifying, or redistributing of content is strictly prohibited without written consent from Spa Parts Online. Framing or embedding any material from this site into another website is also prohibited.

Changes to Terms & Conditions

Spa Parts Online reserves the right to update or modify these Terms and Conditions at any time. We recommend checking our website regularly for updates.
All orders placed before any changes will be honoured under the Terms & Conditions active at the time of purchase.