General Warranty Policy

Where goods are confirmed to be faulty due to manufacturing defects or materials, Spa Parts Online’s liability — to the extent permitted under the Competition and Consumer Act 2010 (Cth) (CCA) — is strictly limited to:

• Repair of the goods
• Replacement of the goods,
• A refund of the purchase price

This warranty does not cover any consequential loss, damage, or expense incurred by any party.
We are not liable for damage if:

• The goods have been altered, modified, or used in any way other than for their original purpose, or
• The goods have been used outside of the conditions in which they were supplied

Spa Parts Online does not cover the cost of returning any part for diagnostics or repair. Any part replaced under warranty will not extend the original warranty period.

Warranty Limitations

Spa Parts Online is not liable for:

• Labour costs, service call expenses, or repair costs
• Consequential or incidental damages
• The fitness of a product for a specific application, regardless of whether that application was communicated to us or not

Products are covered in accordance with the manufacturer's warranty applicable at the time of purchase. Warranty details can be supplied on request.

We do not guarantee or accept liability for any predictions, advice, or opinions expressed by our staff, contractors, or agents.

Nothing in these terms excludes or restricts your rights under the Australian Consumer Law. However, all other warranties (express or implied) are excluded where the law allows.

Important Note on Chemical Damage

Chemical reactions in spa water can produce gases that may rapidly deteriorate spa covers, headrests, filter cartridges, skimmers, and valves.

To avoid voiding your warranty:

• Remove your spa cover once a week for 1–2 hours, especially if using an ozone system
• Always leave your spa cover off for at least 1 hour after adding chemicals to allow proper off-gassing

Product-Specific Warranty Information

Aquatherm Hardcovers & Aquaglide Roller Covers

These products are covered by a 1-year warranty from the date of delivery.
Exclusions include:

• Damage to straps, stitching or locks caused by misuse
• Fading and weathering from normal outdoor exposure
• Damage during transport, storage, or handling once the product has left our premises
• Foam inserts are not covered

Headrests & Filter Cartridges

Spa Industries Global warrants these products against defects in materials and workmanship at the time of delivery.

Electrical Components

All electrical connections must be carried out by a licensed electrician.
Failure to comply will void the warranty immediately.
All spas must be installed:

• On a dedicated mains circuit
• With a compliant RCD (earth leakage circuit breaker)
• We reserve the right to request proof of professional installation if a warranty claim is made.

Warranty Exclusions

The following are not covered under any warranty:

1. Improper water maintenance
2. Incorrect or unapproved installation
3. Operation above 40°C
4. Clogged or poorly maintained filters
5. Excessive exposure to sunlight or improper cover use
6. Acts of God (e.g. hail, storms)
7. Voltage issues (e.g. brownouts, spikes, or use outside ±10% voltage range)
8. Damage from pests
9. Flooding
10. Damage from freight or third-party carriers
11. Transfer of warranty — warranties are non-transferable
12. Commercial use — all warranties are limited to 6 months